Shipping policy

Shipping Policy

Welcome to Atelier Rebul! We're delighted to offer you our high-quality products and a seamless shopping experience. To ensure you are well-informed about our shipping process, please read our shipping policy below.

1. Order Processing Time:

  • All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed on a weekend or holiday will be processed the next business day.

2. Shipping Methods:

  • We offer various shipping options, including Standard Shipping, Express Shipping, and International Shipping, depending on your location and preference. The estimated delivery times and costs will be displayed during the checkout process.

3. Shipping Rates:

  • Shipping rates are determined based on the shipping method selected, the weight and size of the items in your order, and your delivery address. You can view the shipping cost during the checkout process before finalizing your order.

4. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status and location of your package.

5. Domestic Shipping (United States):

  • We offer shipping within the United States, including Alaska and Hawaii. Most domestic orders are delivered within 2-5 business days via Standard Shipping. Express Shipping is also available for faster delivery.

6. International Shipping:

  • For our international customers, we offer international shipping options. Delivery times and shipping costs vary depending on the destination. Please note that international orders may be subject to customs fees, taxes, or duties, which are the responsibility of the recipient.

7. Lost or Damaged Items:

  • In the unlikely event that your order is lost or arrives damaged, please contact our customer support team at Info@atelierrebul.com.jo within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

8. Shipping Holidays:

  • Please note that our shipping carriers may observe certain holidays, which can affect the delivery schedule. Check with the carrier for specific holiday shipping restrictions.

9. Address Accuracy:

  • It is essential to provide accurate shipping information during the checkout process. Atelier Rebul is not responsible for orders that are delayed or misdelivered due to incorrect shipping information.

10. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be changed or canceled.

11. Contact Us:

If you have any questions or concerns about our shipping policy or your specific order, please feel free to contact our customer support team at Info@atelierrebul.com.jo

Atelier Rebul reserves the right to update and modify this shipping policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing Atelier Rebul for your eyewear needs. We appreciate your business and strive to provide you with a fantastic shopping experience from start to finish.